Digital Library

1. 1. Design and Implementation of Channel Server Model for Large-scale Channel Integration
   Yong-Wan Koo, Yun-Ki Han, Vol. 10, No. 1, pp. 123-134, Feb. 2009
   Keywords: Customer Response service, fault-tolerant, Real-Time, CRM
2. 2. Design and Implementation of Fault-Tolerant IVR for Multi-Channel Service
   Yun-Ki Han, Yong-Wan Koo, Vol. 9, No. 3, pp. 103-118, Jun. 2008
   Keywords: Customer Response service, fault-tolerant, Real-Time, CRM, CTI
3. 3. A Design of Call Routing Agent for Multi-Channel
   Byung-Uk Jun, Vol. 9, No. 2, pp. 139-0, Apr. 2008
   Keywords: routing, call agent, CRM
4. 4. Design and Implementation of Real-time monitoring for Distributed Server Management
   Jong-Dae Lee, Yong-Wan Koo, Vol. 9, No. 1, pp. 69-78, Feb. 2008
   Keywords: Real time monitoring system, CRM