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Search: "[ keyword: Service quality ]" (2)

1. Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction

Ju-Ho Song, Soo-Kyung Park, Bong-Gyou Lee, Vol. 12, No. 2, pp. 149-0, Apr. 2011
Keywords: Government 2.0, e-Government, Service quality, Satisfaction, Public Transportation Information Service, SERVQUAL, E-S-QUAL
2. The Sequential Effects of WebCam Wireless Moritoring Service on Customer Loyalty

In-Soo Ryu, Myung-Sin Chae, Vol. 10, No. 6, pp. 51-80, Dec. 2009
Keywords: Service quality, WebCam, monitoring, Customer satisfaction, Loyalty