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1. A Study on the Factors Affecting e-Government Users' Satisfaction - The Case of Online Tax Filing and Payment Services

Jae-Hyoun Kim, Heung-Gyo Cheong, Tae-Ung Kim, Vol. 12, No. 6, pp. 105-116, Dec. 2011
Keywords: e-Government Service, Technology Acceptance Model, Usefulness, Words of Mouth, Subjective Norms, trust, Interaction