• Journal of Internet Computing and Services
    ISSN 2287 - 1136 (Online) / ISSN 1598 - 0170 (Print)
    https://jics.or.kr/
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Search: "[ keyword: Process Automation ]" (1)
  1. 1. A Method of Automated Quality Evaluation for Voice-Based Consultation
    Keonsoo Lee, Jung-Yeon Kim, Vol. 22, No. 2, pp. 69-75, Apr. 2021
    10.7472/jksii.2021.22.2.69
    Keywords: Call Center, Consultation, Quality Assurance, speech recognition, Process Automation

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