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Search: "[ author: Keonsoo Lee ]" (2)

1. A Method of Automated Quality Evaluation for Voice-Based Consultation

Keonsoo Lee, Jung-Yeon Kim, Vol. 22, No. 2, pp. 69-75, Apr. 2021
10.7472/jksii.2021.22.2.69
Keywords: Call Center, Consultation, Quality Assurance, speech recognition, Process Automation
2. A Method of Recognizing and Validating Road Name Address from Speech-oriented Text

Keonsoo Lee, Jung-Yeon Kim, Byeong-Gwon Kang, Vol. 22, No. 1, pp. 31-39, Feb. 2021
10.7472/jksii.2021.22.1.31
Keywords: Road Name Address, Address Validation, speech recognition