Sarang Um, Yoo-rhee Choi, Hye-ri Shin, Young-sun Kim, Journal of Internet Computing and Services, Vol. 24, No. 3, pp. 51-65, Jun. 2023
10.7472/jksii.2023.24.3.51, Full Text:
Keywords: Older Adult, Technostress, Technology Literacy, resilience, Digital Assistance, Moderating Effect

Abstract

This study verified the moderating effect of resilience in the relationship between technostress and the technology literacy of older adults who need digital assistance. To this end, the 'Korea Elderly Technology Acceptance Panel Survey' was conducted to collect data from 509 cases aged 60 or older in 17 cities and provinces nationwide. Among them, 349 people needing digital assistance were subjected to conditioning regression analysis through the PROCESS macro proposed by Hayes (2013). As a result, it was found that the lower the technostress, the higher the technology literacy at a statistically significant level in the group that needs digital assistance. In addition, it was found that there was a moderating effect of resilience in the relationship between technostress and technological literacy of the group in need of digital support. In other words, in the case of the average or above-average resilience level group, it was confirmed that the lower the technology stress, the steeper the technology literacy. According to the results of this study, to improve the technology literacy of older adults, it was emphasized that the need to alleviate technology stress should be given the highest priority. In addition, it is necessary to approach the psychological aspect of older adults to digital divide service linkage and education and training.

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