Jung-Gyu Lee, Seung-Ryul Jeong, Journal of Internet Computing and Services, Vol. 18, No. 5, pp. 113-121, Oct. 2017
10.7472/jksii.2017.18.5.113, Full Text:
Keywords: Dashboard, Key Performance Indicator, Vulnerability, Service Performance, internet security

Abstract

Company A’s core competency is IT internet security services. The Web diagnosis team analyzes the vulnerability of customer’s internet web servers and provides remedy reports. Traditionally, Company A management has utilized a simple table format report for resource planning. But these reports do not notify the timing of human resource commitment. So, upper management asked its team leader to organize a task team and design a visual dashboard for decision making with the help of outside professional. The Task team selected the web security diagnosis practice process as a pilot and designed a dashboard for performance evaluation. A structural design process was implemented during the heuristic working process. Some KPI (key performance indicators) for checking the productivity of internet web security vulnerability reporting are recommended with the calculation logics. This paper will contribute for security service management to plan and address KPI design policy, target process selection, and KPI calculation logics with actual sample data.

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