The Influence of Negative Emotions on Customer Contribution to Organizational Innovation in an Online Brand Community
Suyeon Jung, Hanjun Lee, Yongmoo Suh, Journal of Internet Computing and Services, Vol. 14, No. 4, pp. 91-0, Aug. 2013
10.7472/jksii.2013.14.4.91, Full Text:
Keywords: brand community, sentiment analysis, open innovation, negative emotion, customer contribution
Abstract
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Cite this article
[APA Style]
Jung, S., Lee, H., & Suh, Y. (2013). The Influence of Negative Emotions on Customer Contribution to Organizational Innovation in an Online Brand Community. Journal of Internet Computing and Services, 14(4), 91-0. DOI: 10.7472/jksii.2013.14.4.91.
[IEEE Style]
S. Jung, H. Lee, Y. Suh, "The Influence of Negative Emotions on Customer Contribution to Organizational Innovation in an Online Brand Community," Journal of Internet Computing and Services, vol. 14, no. 4, pp. 91-0, 2013. DOI: 10.7472/jksii.2013.14.4.91.
[ACM Style]
Suyeon Jung, Hanjun Lee, and Yongmoo Suh. 2013. The Influence of Negative Emotions on Customer Contribution to Organizational Innovation in an Online Brand Community. Journal of Internet Computing and Services, 14, 4, (2013), 91-0. DOI: 10.7472/jksii.2013.14.4.91.