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Search: "[ keyword: SERVQUAL ]" (2)

1. Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction

Ju-Ho Song, Soo-Kyung Park, Bong-Gyou Lee, Vol. 12, No. 2, pp. 149-0, Apr. 2011
Keywords: Government 2.0, e-Government, Service quality, Satisfaction, Public Transportation Information Service, SERVQUAL, E-S-QUAL
2. The Study on the Effects of Service Quality on Information & System Qualities and Collaborative Performances:Based on SME's SCM Environment

In-Kuk Song, Vol. 11, No. 1, pp. 183-0, Feb. 2010
Keywords: SERVQUAL, SERVPERF

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