• Journal of Internet Computing and Services
    ISSN 2287 - 1136(Online) / ISSN 1598 - 0170 (Print)
    http://jics.or.kr/

Digital Library


Search: " keyword: CRM" (4)
  1. 1. Design and Implementation of Channel Server Model for Large-scale Channel Integration
    Yong-Wan Koo, Yun-Ki Han, Vol. 10, No. 1, pp. 123-134, Feb. 2009
    Keywords: Customer Response service, fault-tolerant, Real-Time, CRM
  2. 2. Design and Implementation of Fault-Tolerant IVR for Multi-Channel Service
    Yun-Ki Han, Yong-Wan Koo, Vol. 9, No. 3, pp. 103-118, Jun. 2008
    Keywords: Customer Response service, fault-tolerant, Real-Time, CRM, CTI
  3. 3. A Design of Call Routing Agent for Multi-Channel
    Byung-Uk Jun, Vol. 9, No. 2, pp. 139-0, Apr. 2008
    Keywords: routing, call agent, CRM
  4. 4. Design and Implementation of Real-time monitoring for Distributed Server Management
    Jong-Dae Lee, Yong-Wan Koo, Vol. 9, No. 1, pp. 69-78, Feb. 2008
    Keywords: Real time monitoring system, CRM